After a seemingly positive interaction with a customer service representative and a video consultation, I placed a significant order based on the assurance that I could return items easily if the colors didn’t match. The order took a long time to arrive, and unfortunately, none of the colors were correct, so I returned everything, including freebies. It’s been over a week, and I received a refund notification indicating an amount 27% less than expected, with no explanation. I was told it might be due to 'human error' and would need to be 'investigated,' causing further delays. I'm really dissatisfied and have no patience for poor service, especially when it contradicts what I was promised. I also found their live chat feature on the website to be ineffective. I hope I won’t have to escalate this further.
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