bobbibrowncosmetics.co.uk

1.7
1.7 Based on 20 reviews

...

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Average Rating

1.7

/
5

20 Reviews

5 Star
14%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
81%

All Reviews

Filter Reviews

Review Time

Dominic B.
Order cancellation without notification

My order was canceled without any notification. I even checked my junk folder to confirm. I had to call to find out what happened. I was counting on receiving my purchase as a gift, and now I have to completely change my weekend plans to go gift shopping. Very disappointing. I won't be using this service again, and I will share my experience with others!

1
Date of experience: Dec 05, 2025
Benson H.
My order was cancelled without notification

My order was cancelled without any prior notice. I even checked my spam folder to confirm. I had to call to find out what happened. I was counting on receiving my purchase as a gift, and now I have to rearrange my entire weekend for shopping. This is unacceptable. I won’t be shopping here again, and I’ll make sure to share my experience with others!

1
Date of experience: Dec 05, 2025
Sapphire
Issues with customer support

The chat initiated, took my details, but once they had that, they reported technical issues and couldn’t assist with product inquiries.

1
Date of experience: Mar 14, 2025
Tommie C.
Still waiting for my order

I ordered a newly released product on July 17. Just an hour later, they started offering a free gift with the same product. I still haven’t received my order. I can't reach anyone through their listed contact methods, and I can’t track it through my account, though I have an email confirmation and have paid for it. I’m completely in the dark about my order status.

1
Date of experience: Jul 17, 2023
grunfeldboys
My experience working here was disappointing

My time working for this company was terrible. I lasted about two months due to the rude and unhelpful staff. I also faced significant issues with my pay for an extended period. It led to serious anxiety and depression afterwards. The product quality isn't impressive, and the training is inadequate, which has completely turned me off from the brand. I strongly advise against working here.

1
Date of experience: Jun 14, 2023
Algernon Hughes
Extremely poor customer support

The customer service is very poor. Don't bother calling to place an order—they lack knowledge about ongoing promotions. Their staff is untrained and unable to resolve issues. Overall, a very disappointing experience.

1
Date of experience: Nov 26, 2022
Ronald C.
Frustrating experience, won’t return

After a seemingly positive interaction with a customer service representative and a video consultation, I placed a significant order based on the assurance that I could return items easily if the colors didn’t match. The order took a long time to arrive, and unfortunately, none of the colors were correct, so I returned everything, including freebies. It’s been over a week, and I received a refund notification indicating an amount 27% less than expected, with no explanation. I was told it might be due to 'human error' and would need to be 'investigated,' causing further delays. I'm really dissatisfied and have no patience for poor service, especially when it contradicts what I was promised. I also found their live chat feature on the website to be ineffective. I hope I won’t have to escalate this further.

1
Date of experience: Jul 07, 2022
Tarank_X
Eyeliner pencil didn’t meet expectations

I bought an eyeliner pencil and initially liked it, but it wore off quickly, and the lead kept breaking. Not worth the price!

2
Date of experience: Apr 30, 2022
lucio97
Fantastic mascara!

I love the smoky eye mascara. It's the best I've ever tried, even better than high-end brands. I purchased it with a 20% discount from the website.

5
Date of experience: Mar 18, 2022
Humphrey Rogers
Avoid this seller.

I placed an order at the end of November, and it took ages to dispatch, finally shipping on December 3. The email stated it was sent via a carrier with no tracking. When I called a week later because it hadn’t arrived, I was told it was lost. To make matters worse, one of the two items was sold out. That item still hasn't arrived, and I'm still waiting for my refund. Stay away from unreliable companies like this. I’ll never purchase from them again and will share my experience widely. *Edited* The item finally arrived, but the refund is still pending. *Edited* I’m still waiting for a refund for an item that was lost in November. I’m considering reporting this to the ombudsman.

1
Date of experience: Dec 20, 2021

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