I have placed order on 22Nov and on 23rd I received email from UPS saying the order will be deliver to store ready for me to pick up on 24th. However on 24th they saying they unable to deliver it and I wait until 26th and still not been deliver so I contact Bobbie brown customer support on 26th and ask about it, they say the order are actually not been send out but will dispatch for me on 27. I wait until 28th but the tracking still shows is not been dispatch so I again contact their customer support on 28th morning and they claim the order did been dispatch on 27th evening but the tracking may takes 12 hours to be updated and advice me to wait til afternoon to see tracking update. However until 29th morning tracking still shows order not been dispatch. I contact their support again and this time they told me to wait 24-48hours again and this time I refused to wait anymore and the agent offer to resend me the order. Today is 2nd Dec I try to contact them to ask new tracking number but there is no way to found their customer support, I have been try to found an agent on online chat since 11.10 and when finally there is a agent who pick up the chat on 12.24 on the same time the chat shows 'This chat has now automatically closed. Please reconnect if you still need assistance.' So I have no way to to found their support and no idea what happen with my order, the old tracking number still shows order not been dispatch and they don't inform me anything or any confirmation on what they claim have been resend it to me so I don't know what to do
Claim your business profile now and gain access to all features and respond to customer reviews.
