I received damaged shoes with poor quality leather and unhelpful customer service. The heels arrived with visible damage and signs of previous wear. I requested a return immediately, marking the item as faulty. They refunded the amount but deducted £14 for shipping, which I only noticed later. When I reached out for a refund on the shipping charges, they refused because I didn't have a photo of the damage. Even after providing proof of my return note, they still denied the refund. It's frustrating to pay £170 for a severely damaged item and then be charged for returning it.
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