I ordered a pair of shoes that arrived with several marks on the sole, indicating prior use. The thick soles had visible scuffs, and there were stains on the shoe body. Unfortunately, they are sold out in my size, so I can't get a replacement. The options given were a full refund or a minimal 15% discount (initially offered 10%), which means I'd need to pay £170 for shoes with significant quality issues if I decide to keep them.
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