As a long-term seller on this platform, I want to share a recent experience that revealed a major flaw in seller protection policies, resulting in a loss for my business despite following all rules. I sold a faulty TV, clearly listed as such, but the buyer claimed ignorance of its condition. After escalating the issue, the platform acknowledged my transparency but still recommended I refund the buyer to avoid potential legal action. This shows a complete lack of seller protection, allowing buyers to claim they didn’t read the description to void sales. I now face shipping costs and a refund due to the platform’s unwillingness to uphold its own policies. This practice is unacceptable and creates a hostile environment for honest sellers.
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