After finding a watch that piqued my interest on their website, I decided to make the purchase. Initially, I tried to reach their customer service via phone, but the representative's attitude felt overly slick, which was off-putting. I then opted to complete the transaction on their website. The process was uneventful, and I received an email with instructions for a bank wire payment. A few hours later, I got a confirmation email along with a tracking number. The package was supposed to arrive via priority overnight delivery the next day (Saturday). Upon checking the tracking, I discovered a duplicate tracking number, which was unusual. Although it initially showed some movement, by Saturday morning, it hadn’t updated for hours. Later that morning, the FedEx website stated the delivery date would be updated once the package moved, but that message remained unchanged. On Monday, I emailed their customer service. A representative replied promptly, stating they would follow up with FedEx. However, further communications were inconsistent, and I had to reach out multiple times for updates and to request a refund. By the end of the first week, I inquired about the investigation timeline, which was said to extend into the second week. I followed up the next week for an update, but received no response. Eventually, I was told my refund would be processed “tomorrow” after providing my bank details. I submitted this information, but the following day passed without any communication. After several attempts to contact them, I finally received an email stating the wire had been sent, and I got a confirmation from my bank shortly after. While the FedEx issue was beyond their control, it was still frustrating. If the company had been more proactive with communication and transparency, I might have rated them higher. Overall, this experience was disappointing and frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
