Greetings,I am leaving a single star because, at the very least, I received an authentic and modern Rolex Datejust. I picked the watch up in person at the Newport location, and Christian assisted in the buying experience. He was very pleasant, but handed me a watch that right out of the box was consistently losing up to 10 seconds a day. Days after my purchase, I spoke with Larry, the service manager, to address my watch since it was losing time. He wasn’t convinced it was losing time, and he told me I was likely watching the timekeeping too closely. I ended up taking the watch back in person since I knew it was losing time. This is not my first Rolex, and it is without question outside of specs. Within less than 10 mins of me giving the watch to Larry, he said he had regulated it and it should be keeping proper time. Within 72 hours of being “regulated” the watch lost around 18 seconds. I emailed both sales and the owner of the company, Paul Altieri. There was no response via email, and I took the watch back a second time to the Newport location. Larry said the watch was working fine. Unconvinced, I took it to a Rolex watchmaker simply to get it measured on his timegrapher. The timegrapher measured that it was losing between 8-10 seconds a day. This raises a few questions- is Larry’s timegrapher machine not calibrated properly, were my concerns regarding the watch minimized and brushed off, or is the watch a lemon? I am extremely disappointed with my experience purchasing from Bob’s, for I bought from them due to their supposed excellent customer service and reputation. After being brushed off twice, and with an independent timegrapher reading for my timepiece, I no longer feel comfortable dealing with this company. At the very least, I got an authentic timepiece, but it will likely need to be serviced by Rolex at my out of pocket cost so that it should be working as it should. Very disappointing to be treated like this with my valid concerns minimized by the customer service at the Newport location. Best,David Fernandez
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