I ordered a watch online, the photos of the watch stated “actual photo” I ordered the watch as a gift. The watch arrived in 24 hours. The watch that arrived was NOT the watch in the photo. Clearly this was an error on the part of the company. I reached out and spoke to manager Wes (who was very polite and responsive) who informed me originally that they would do everything to get me the right watcb. Unfortunately, ownership at Bob’s decided they would not in fact make the situation correct and send me the appropriate watch. Instead they would only offer a $200 credit for their error. I would not trust this seller and would not believe when website states “actual photo”. Buyer beware.
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