My stay was deeply disappointing. Instead of enjoying my holiday, I spent my time reporting serious issues that were ignored. The lack of basic service and attention to guest needs was unacceptable. A major concern was the lack of a lock on the room door from the inside, allowing the cleaning crew to enter without permission. The room was never cleaned despite my complaints about a dirty floor. The toilet roll holder was broken, and the room felt unprepared with a non-functioning camera and missing items. The advertised amenities were either nonexistent or inadequate, and customer service was abysmal, with no direct contact with a manager. Noise from deliveries and hotel renovations disrupted my stay. I cannot recommend this hotel; the experience was unprofessional and unsafe. To make matters worse, when I followed up on my feedback, I received an email offering a discount in exchange for deleting my review. Disheartening.
Claim your business profile now and gain access to all features and respond to customer reviews.
