I attempted to place an order on the website, but encountered an error with my credit card. After multiple attempts with no success, I learned that both orders had cleared my account. I spoke with a representative who claimed to be in charge, but he was unhelpful and blamed my bank instead of addressing the issue. I've read similar complaints from other customers. I was initially interested in trying the boots, but I can't support a company that treats customers poorly. In the end, I had to file a fraud complaint with my bank to get my money back.
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