WORST Company ever! This is the email I got to exchange/return something. To initiate an exchange, please follow these steps:Make sure the product is in its original condition, unworn, unwashed, and with all tags attached.Pack the product securely in the original packaging or a suitable replacement packaging.Send the package to our warehouse:Address: Room 102, Building A, Shangfeng Shihe Industrial Park No. 798 Jihua Road, Longhua District Shenzhen, Guangdong Province, China (CNRuth) Country:China Postal code: 518055(We recommend using a trackable shipping method and duty free to ensure that the package is returned safely and promptly.If you still wish to return the item, we are happy to support you in that process. However, we kindly ask you to be aware of the following:1. You will be responsible for covering the return shipping cost.2. There may be additional customs fees, which could make the return less cost-effective for you.Please note that when sending, please ask if customs duties are required because the warehouse will not pay customs duties. If necessary, you will not be able to receive express delivery, please switch to a route that does not require customs duties.Once we receive the returned product and verify its condition, we will process your exchange. The replacement package will usually be sent out within 5 working days.
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