I've held a boiler cover plan for nearly a year. Initially, everything was fine until a leak occurred. They didn't honor their promise for a service; the engineer never showed up, and there was no communication. Thankfully, I managed to get my boiler serviced after informing them I wouldn't renew. After reading negative reviews online, I decided against renewing my plan. I've emailed them to confirm my cancellation, but no one answers unless you're looking to install a new boiler. I've also canceled my direct debit to stop them from collecting future payments.
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