I am sorry to say that from my experience I cannot recommend Boiler Juice. Their service has been appalling. My partner ordered our oil which was supposed to be guaranteed to arrive within 10 days. The final day arrived and no oil. We had no explanation or apology and having chased were given a new delivery date… no oil. We have subsequently had 3 more dates offered and no oil. We ran out of oil on day 10 and have now had no heating for over 2 weeks. We were told last week our case had been escalated and were hoping then for a speedy resolution and some heating, but no. My partner has rung on a daily basis with no explanation for the delay or a guarantee regarding delivery. We have been told someone will call back and they haven’t and the latest is before they can find a new oil provider they have to cancel the order with the previous company. Why that wasn’t actioned last week when we were informed that they had escalated the matter and were looking to source from elsewhere I cannot fathom! So having paid for a service after 4 weeks no oil, no end to the delay and unfortunately not only the incredibly poor service but the cold is getting to us.
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