Although there was an issue with the wrong shipping address, Emi took care of it quickly, efficiently, and with great professionalism. The issue may be with the way Shop Pay uses the information they have on a return customer, instead of using the information the store (e.g., Bokksu) receives from their own customer. If I didn't check the shipping address on the confirmation email, the box would have been sent to me and not my family member. But Emi resolved that issue for me. Best customer service I've received in a long time, and I plan to order more boxes for gifts in the future.
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Bokksu Snack Box is a premium Japanese snack and tea subscription box service that takes you on a gourmet journey through Japan. Our mission is to create global empathy through authentic storytelling and commerce, which is why we directly partner with local producers in Japan to source artisanal snacks and teas only found in Japan and curate them around fun themes to bring you cultural discoveries. Subscribe today at bokksu.com to begin your gourmet journey through Japan!See more
