B and B messed up the order. It didn't ship. I waited and waited. I then called and the CS Rep explained what happened. I wasn't happy. They refunded the charge of course. But, as any first class operation would, they owned up-I received an email with an apology and an offer to ship the order (2 pillows) gratis. Great customer service-I'm now a very loyal B and B customer.
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The finest luxury bedding and towels at extraordinarily fair prices. Try Boll & Branch products in your home for a month, with free shipping and easy returns.
