Bolt Food in Riga, Latvia. Cold food delivered over an hour late.
Yesterday, 11.04.2026 (Saturday), we ordered food (order #LH6FD) in Riga, from "Lokāls karbonādes" using the Bolt Food app. Order confirmed at 13:00, food was ready for pickup at 13:03, and at 13:05 the courier collected my order. The distance between me (Hotel Bellevue) and the restaurant is ~5.9 km — roughly 20 minutes by car at that time of day. "Lokāls karbonādes" is an excellent place to eat, we have ordered from there many times with friends and family and never been disappointed. Possibly the best pork cutlets in Riga.
BUT!!! After collecting my order, the courier spent over an hour driving around Riga making other deliveries (after the first ~35 minutes we started tracking closely — something felt wrong). It was a journey, just not in our direction. A marathon through the streets of Riga at our expense.
The result!? The courier delivered the food at around 14:15 — 1 hour and 10 minutes after pickup!!! The food was lukewarm/cold. Completely ruined through the courier's fault. I contacted support before the delivery even arrived, warning them this was unacceptable and that the food would almost certainly be cold by the time it reached us — and it was, confirmed the moment we received it. When I raised the issue with the courier directly, he mumbled something in English about there being a lot of orders.
That is NOT my problem! Sort out your own staffing issues, Bolt Food — but don't do it AT YOUR CUSTOMERS' EXPENSE!!! Why should I eat cold food!? Why should I watch a courier tour a dozen other addresses with my meal in his bag!?
Bolt Food offered compensation: a 30% discount on the next order, capped at €1.50!!! One euro and fifty cents. For a customer who spent €25.42 (+ €4.63 delivery) on cold, inedible food. That is not a gesture. That is mockery. I requested a 30% refund on the order value for food that was rendered worthless through the courier's negligence. Denied.
Bolt Food — never again. The reason? You.
From this moment I am no longer your customer. I have shared this experience with friends and family, and I will continue to do so. Today's experience is a clear and deliberate display of disrespect toward paying customers.
P.S. It has been noticed multiple times among our circle that the courier's name in the app does not match the actual person who shows up. Female name in the profile — male at the door. What's the proper term for that — account sharing? Well done. A formal complaint to PTAC will follow.
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