I have had a terrifying experience with a Bolt Taxi in Berlin. I am elderly, do not speak German well and am unwell after a recent operation. My home address is stored in my Bolt app. As usual I booked a Bolt Taxi back to my home address but in fact I was taken to a remote part of Berlin with a similar name. Unfortunately the driver was aggressive and abusive and thew me off his taxi in the middle of nowhere. I have ended up paying more than twice the normal fare and Bolt have offered me a ludicrous €2 refund. I was previously very happy with Bolt but you really should judge a service by what happens when things go wrong.
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