I got sick with the flu and wanted to order food to be delivered so I wouldn’t have to go anywhere. I waited for my order for 1h 40min (I’m a regular customer – usually orders from this place were delivered within 30 minutes). I repeatedly contacted customer support asking why the delay, and they told me they were overloaded and asked me to wait longer. In the end, when I couldn’t stand it anymore and wrote again, they simply offered to refund me without delivering the order. I believe that with such a huge delay, they should have offered the food free of charge. In the end, I sat waiting for almost 2 hours and got nothing, wasted my time, and they refused to compensate me. Now with a fever of 38.2°C, I’m forced to go to the store myself. Terrible customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
