Ordered via Bolt Food , total 22 EUR. The order was prepared quickly by the restaurant, but the assigned courier detoured across the city and marked the order as “picked up” while far from the restaurant. After 30+ minutes in a paper bag, the food was no longer acceptable, so I refused the order at the door.I opened a support ticket before delivery, but after 1h21m I received a dismissive message telling me to “pay more attention when placing orders,” and the ticket was closed without clarifying any refund. A second ticket was handled by multiple agents who claimed—incorrectly—that I had accepted the order and offered only a 1 EUR credit. The last agent closed the chat immediately after saying I would not receive a refund, while I was typing my clarifications.Result: I paid 21 EUR for a refused order, with misleading courier status updates and unhelpful, inconsistent and rude support. This is not a one-off; it reflects a pattern of poor service and avoiding responsibility. I do not recommend Bolt Food.
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