This marks my first negative review, but the service has left me no alternative. A company should be evaluated on its ability to address problems, and this service failed to do so despite having ample opportunity. My initial order and first injection went well. However, during the second dose, the pen malfunctioned and became unusable. I promptly reached out to the support team, requesting a replacement pen and the missed dose of medication. After providing the necessary photo of the defective pen, I was told to contact the manufacturer directly. This is unacceptable—my agreement is with the service, and directing me to the manufacturer undermines my consumer rights. When I sought a refund, I was contacted by the head of customer support, who incorrectly merged the pen and the medication into one order, referencing regulations for prescription-only medicines. While the medication is indeed a pharmaceutical, the pen is merely a delivery device—similar to a spoon with cough syrup. Initially, they attempted to separate the contract, but their position has since shifted. I even escalated the issue to the CEO, hoping for resolution, but received no reply. I will now take legal action. This service has lost a loyal customer who would have spent significantly more—all due to a faulty pen. **My recommendation: Steer clear of this service.** I've already located a more dependable supplier.
Claim your business profile now and gain access to all features and respond to customer reviews.
Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep.
We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions.
Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else.
Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.
See more
