My order was split into two shipments, one box arrived fine, but the other was sent via a service that doesn’t deliver to PO boxes, which was clearly indicated. Despite confirming beforehand that my order would be shipped appropriately, the company chose a method that wouldn’t reach my address. The tracking showed it was still in transit, but ultimately, they returned it and resold the item to someone else. After much effort, I contacted customer service, only to learn that they were out of stock. If I hadn’t reached out, they would have kept my money without fulfilling the order. This experience highlights terrible customer service and questionable practices regarding inventory management and refunds.
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Bombas is an apparel company that’s re-engineered the way socks are designed, so they feel and fit better than anything else out there. Paired with a business model that matches every pair with a donation to a member of the homeless community, they've transformed socks from something we buy to wear, to something we buy as an opportunity to do good.
1 Purchased = 1 Donated. Always and forever, no matter what. Everytime you put on a pair of Bombas socks, you know you’ve given someone less fortunate the ability to do the same.
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Bombas’ #1 priority is your happiness. They stand by their product 100%, no matter what. If you have a problem, replace or refund your order. Whatever it takes. Just reach out to their Customer Happiness Team.
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