I visited the showroom on the 9th November 2025 and placed an order for a Boxy Small table that evening. I received the invoice promptly, made the payment and received confirmation. I was advised in the showroom that delivery would be approximately six to eight weeks.In the week commencing the 24th January 2026, I sent a number of emails to the office, sales and admin email addresses requesting an update on my order as well as attempting to phone the company and leaving voicemail messages. Concerningly, I have also attempted to track the order using the feature on the website and it always comes up with an error. My Dad phoned up at the end of that week and interestingly received a return call despite not leaving a voicemail message, and he was advised that there had been a delay with the supplier and I could expect to receive an update by the end of that week. They also confirmed to him that they received my emails.On the 14th February, I emailed once again requesting either an update or a refund and stated that if I do not receive a response by close of business today, I will be posting a TrustPilot review and reporting the company to Trading Standards. I am still yet to receive a response and will be starting a chargeback claim with my bank if I receive nothing by the end of the day on Friday. Customer service is appalling and I would not recommend this company. I am very disappointed as the table seemed perfect for space-saving in my new house.
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Space saving furniture specialists, sofa beds, wall beds, multifunctional, folding, chairs, tables and consoles.
