Review Time
Ordered a table and chairs in Dec 25. Was also told a 6-8 week delivery. Heard nothing. Chased numerous times. Received one short rude reply via email, then back to nothing, then after numerous attempts at phoning their number, finally spoke to someone with a French accent, claiming they had supply issues, and to email yet another address where I would get an update (I did not).
Days after being on the phone with this person, I received a letter saying the company is going into insolvency... It looks like they knew they couldn't fulfil my order when they took my money. It was thousands of pounds. I'm devastated. Even more shocking, their website seems to still be up and running. This is criminal behaviour.
Like others, I ordered a wall bed in August 2025, expecting delivery around October. It never arrived, the communication from the company is terrible, I left message and sent emails without a response. in Dec 2025 we were told we could get a different bed, slightly cheaper and therefore would be refunded the difference, and it would arrive without any issues. It never arrived and we were told in Mid January 2026 that there where issues with this order. The whole experience has been awful and frustrating. We are now claiming our money back via the credit card and have ordered a wall bed from another company. Do not buy anything from here.
I ordered a Boxy Small coffee table in May 2025, paid £1604 in full and in Jan 2026 the order still has not arrived, they ignor my emails and calls. I now think this is a scam and i contacted a solicitor to understand what i can do.
After visiting the showroom we placed an order in June. We were given a delivery date of 6-8 weeks, but warned that there may be a delay due to the August holiday shutdown in Italy.Little did we know that we’d get to the Christmas shutdown….and 26 weeks on still no sign of our order arriving.During that time customer service has been entirely re-active, sometimes taking several attempts before getting any response at all. And we’ve simply had a series of excuses and broken promises.Having had no response to our request for a refund we’ve now had to resort to seeking that refund through our credit card company. Quite simply the worst retail experience we’ve ever had.
Ordered a table and chairs in Dec 25. Was also told a 6-8 week delivery. Heard nothing. Chased numerous times. Received one short rude reply via email, then back to nothing, then after numerous attempts at phoning their number, finally spoke to someone with a French accent, claiming they had supply issues, and to email yet another address where I would get an update (I did not). Days after being on the phone with this person, I received a letter saying the company is going into insolvency... It looks like they knew they couldn't fulfil my order when they took my money. It was thousands of pounds. I'm devastated. Even more shocking, their website seems to still be up and running. This is criminal behaviour.
There is no 0 stars so its a 1 star. Im so annoyed with myself for having checked trustpilot after waiting 3 months for our bunkbed, we bought it in August and its now end of November. Not only are they claiming they are experiencing delays Chris, the guy that seldom answers the phone or answers any email has now completely disappeared after our conversation last week where we urged him to deliver our bunkbed. He was supposed to let us know where we stand and give us a solution as we are moving in next week and we need the beds for our children. Radio silence. This seems like a scam. We’ve started a claim through Which?
I visited the showroom on the 9th November 2025 and placed an order for a Boxy Small table that evening. I received the invoice promptly, made the payment and received confirmation. I was advised in the showroom that delivery would be approximately six to eight weeks.In the week commencing the 24th January 2026, I sent a number of emails to the office, sales and admin email addresses requesting an update on my order as well as attempting to phone the company and leaving voicemail messages. Concerningly, I have also attempted to track the order using the feature on the website and it always comes up with an error. My Dad phoned up at the end of that week and interestingly received a return call despite not leaving a voicemail message, and he was advised that there had been a delay with the supplier and I could expect to receive an update by the end of that week. They also confirmed to him that they received my emails.On the 14th February, I emailed once again requesting either an update or a refund and stated that if I do not receive a response by close of business today, I will be posting a TrustPilot review and reporting the company to Trading Standards. I am still yet to receive a response and will be starting a chargeback claim with my bank if I receive nothing by the end of the day on Friday. Customer service is appalling and I would not recommend this company. I am very disappointed as the table seemed perfect for space-saving in my new house.
I would strongly urge people to not purchase through this company. We have two seperate orders with this company and both are running late. The contact at this company ignores our correspondence, doesn't give required updates despite our order being delayed and we are left with no answers or solutions as to when we will receive them. No professionalism so I would urge people to go elsewhere!
so far it has been an extremely frustrating process. we have made 2 orders and were promised delivery 2 weeks for one project, and one supposed to arrive in August for another project in London. NONE HAVE ARRIVED AND NO ONE IS ANSWERING OUR CALLS/REPLYING TO US. Unless we hear from the we are going to seek legal advice for our deposit back and cancel the order. Our clients are stressed out as this delays our project completion. This is very unprofessional behavious
This company does not seem interested in selling me their product. I have spoken to two different representatives about purchasing it. Eventually, I received a price quote and was promised an invoice, but I am still waiting for it. Despite sending emails to request the invoice, I have received no response. How can I buy a product if they are not interested in selling it to me? It is deeply frustrating.
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Space saving furniture specialists, sofa beds, wall beds, multifunctional, folding, chairs, tables and consoles.
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