Arrived late and demanded an extra $340 on top of the agreed quote, giving us 10 minutes to pay or they’d leave (and charge a $300+ cancellation fee). With handover the next day and no time to rebook, we reluctantly paid.
That evening, our lovely Property Manager inspected the property on our behalf - finding multiple areas untouched, carpets left damp and smelling, and cleaning products/rubbish left behind. Two men returned claiming the original cleaner had left early due to a headache (no one had informed us). Our Property Manager reported one of the men spoke to her in a very aggressive and intimidating manner and insisted on keeping the keys overnight (which she of course declined). They said they’d return the next morning - no one did.
After multiple calls to chase them up, we were told to send a list of outstanding items and that they’d come back on the 30th (the clean was booked for the 28th, with handover already due). At this point we had no choice but to organise additional cleaning to meet the deadline.
A partial refund was requested (a very reasonable compromise, in my opinion). Bank details were provided. No refund was processed. The case is now with QCAT.
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Bond Clean Expert is a bond cleaning company where professionals offer a vast range of cleaning solutions as per clients’ needs & requirements. Our cleaning services include- Bond Cleaning, Spring Cleaning, Office Cleaning, Oven Cleaning, BBQ Cleaning, and Carpet Cleaning. With the assistance of extremely experienced, trained & proactively working staff, we aim at providing the best cleaning services for people to have a great cleaning experience. See more