AVOID THIS COMPANY AT ALL COSTS. I purchased three dresses that appeared stunning in the advertisement, but all were the wrong sizes, and the material felt like plastic. They advertised a 90-day return policy but failed to mention that returning them would cost $80. Below is an excerpt from the email I received: To assist you and minimize the hassle of returning, we’d like to propose some alternative options:
For clarity, all returns are sent to our central warehouse overseas. The return shipping cost is the customer's responsibility and can vary from approximately $80-$100, depending on the courier. Once the item is received and inspected, your refund will be processed—typically within a few weeks, based on your bank or payment provider. 1. Exchange – We can send you a replacement in your desired size or color for a flat $15 shipping fee per item. 2. 110% store credit based on your purchase price — this provides added value for selecting another style that interests you (even something at a higher price). 3. Partial Refund – We can issue a 20% refund to your original payment method immediately. Please let me know how you would like to proceed, and I will personally ensure everything is handled for you. We truly value the opportunity to assist you and enhance your experience. Best regards,
The Support Team
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