This is the first time in over 50 years of being in business I have left a negative/one-star review for any company.I am amazed of the total incompetence of Bonhams auction house. Agreed before a recent automobilia online auction that if successful paper (sales brochures) lots could be collected at New Bond Street. Agreed again before I summitted a bid. Advised that I had won a couple of lots paid immediately and confirmed the 2 lots would be picked up on the Friday at New Bond Street, agreed to again. This was important as a family member was collecting on my behalf before leaving London and traveling back on the Sunday. Sent all details and confirmation to release the 2 lots to family member along with id etc. etc confirmed again collection would be on the Friday before 5pm at New Bond Street.Received email on the Thursday that the 2 lots would have to be collected from Guilford.!!Contacted Bonhams again, totally unhelpful but was willing to get the 2 lots back to New Bond Street for £27.20 (this is even after Bonhams staff admitted their mistake by giving false information) by the Monday the day after my family member had left on the Sunday.Emailed Ms Chabi Nouri via a Ms Sasha Thomas but neither bothered to respond.May I suggest the new CEO Ms Chabi Nouri gets out of her office and works in every dept for 2/3 days a week to witness the total incompetence and extremely poor virtually non-existent customer service. She may then detect why so many of Bonhams appalling reviews (42%) are one star. Ms Nouri should seriously think about having her staff retrained regarding their attitude towards customers. The only staff member that had any professionalism was a lady called Amelia.Typically, a company living off their cooperate name from when they were more efficient and customer friendly.Never again.
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