Review Time
Bonhams listed a Zsolnay item in which I had a strong interest as being in New York. It wasn't, it was in London and they never changed the listing after I alerted them. So I went to the London Bonhams' site and bought the plaque for a little over $6,000 on December 18. I have still not been able to get the piece released even though I paid the next day. I don't have it yet and it more than a month overdue and Bonhams has not been at all helpful. Please don't buy anything from them if you want a legitimate, smooth transaction. I will, of course, never buy anything from them in the future.
Almost everything that could go wrong went wrong,-The necklace was offered in a different auction then agreed.-The necklace was broken by the photographer and I had to read about it in the auction blurp.(luckily it still sold, but was it the best price?)-I am still waiting for the payment that had a fixed date of almost two weeks ago….Never again!!
Bonhams listed a Zsolnay item in which I had a strong interest as being in New York. It wasn't, it was in London and they never changed the listing after I alerted them. So I went to the London Bonhams' site and bought the plaque for a little over $6,000 on December 18. I have still not been able to get the piece released even though I paid the next day. I don't have it yet and it more than a month overdue and Bonhams has not been at all helpful. Please don't buy anything from them if you want a legitimate, smooth transaction. I will, of course, never buy anything from them in the future.
Following the Modern & Contemporary Art Online sale of 28 November 2015, I acquired a photographic diptych from Bonhams.Before bidding, I formally requested a condition report. It specifically stated that the frames and Plexiglas were in poor condition, but clearly confirmed that the photographs themselves showed no damage. This assurance was a determining factor in my decision to purchase.Upon receiving the works, I discovered that one of the two photographs contains a clearly visible scratch of approximately 4 cm, easily noticeable even to a non-expert. This defect was neither mentioned in the condition report nor visible in the pre-sale images, likely because it could have been mistaken for a mark on the frame.As a long-standing collector of fine art photography, I have always considered major international auction houses to be a guarantee of rigor, transparency, and professionalism. I have purchased from Sotheby’s, Phillips, and Christie’s without ever encountering such a serious failure in reporting or responsibility.This experience has definitively broken my trust in Bonhams.This was my first purchase with them — and it will unquestionably be my last.
Had an absolutely atrocious first (and last!) experience with Bonham’s. The employees are terse, arrogant, and have no desire to provide real assistance with transactions. Also, they collect a massive sum as their cut, yet refuse to ship and insure the item which weighs less than an ounce. So now I am on my own to deal with international shipping using a company I’ve never heard of. I will NEVER use this company again.
If you're going to offer online bidding - make sure it works, it's fair, and it's transparent. Bonhams fail on all 3 counts. I bid on two auctions online today. The bidding was slow and the auctioneer acknowledged my bid on both counts. I was the winning bidder - and then the site says I lost!The site acknowledges my first bid, but says I lost to an identical bid. My second bid isn't even listed.Massively disappointing, confusing and frustrating. I will not do it again.
The Bonham's website offers a free valuation on items you can submit. I submitted a a piece of jewelry that is 250 years old.Instead of a valuation I got an no reply email with a denial. No valuation. Very dishonest. NOT trust worthy. I would never consign an item here.You were warned!
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