Despite their public reply saying someone would personally be in touch, no one has called me. Again — no follow-up.
I tried to fix the voicemail issue myself using the instructions provided, and it still doesn’t work properly. The system does not function as promised, and when you call for support, you’re told someone will call you back because the technician “needs to check” — which usually means they don’t actually know how to fix it. That callback rarely happens.
There is effectively no real customer service apart from replying to reviews to make it look like they care. Behind the scenes, nothing gets resolved.
We also discussed the price increase and agreed it would be reduced — that never happened either. More empty promises.
At this point, it feels dishonest and extremely unprofessional. The system doesn’t work as advertised, support is poor, and communication is unreliable. That says everything.
A small update. Despite asking several times not to contact me out of hours on my private mobile and to use the business contact number instead, this is still happening.
I have asked again for a proper call to resolve the issue, but it seems there is more concern about replying to my review than actually solving the problem.
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