We cancelled our services due to technical issues on their side. Despite this, and despite repeatedly asking to be removed from all cold-calling and contact lists, they have continued to contact us. This has happened multiple times, even after clear requests to stop.
When I tried to raise a formal complaint, I was passed around the complaints department with no one taking ownership. No one even asked for any details before placing me on hold — and then the call was simply disconnected. This level of service is completely unacceptable.
This ongoing contact now feels like badgering rather than professional follow-up. When a customer cancels and explicitly asks not to be contacted again, that request should be respected immediately.
As this has not been handled appropriately, I will now be escalating the matter to the Communications Ombudsman.
Very disappointing experience.
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