After contacting customer service five times with long waits for answers, I've been told that four separate refunds for my large order totaling £374 have been issued to PayPal. PayPal claims no refunds have been received. I can understand one payment going astray, but not all four. PayPal states that a £90 partial refund is being offered, despite all goods being confirmed as returned unused and in perfect condition. I have declined the partial refund and want my full refund of £374. I’ve already incurred £32 in return fees. If this isn't resolved within 7 days, I will consult a solicitor about taking legal action. My order number is noted.
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Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
