I placed an order on 15th, other than confirmation of the order I have heard nothing in over a week. No delivery status update. Checking on the delivery company and all there is is “notified”. Every time I try to chat to anyone I get a robot giving me no information. Terrible service. No email address to write to. I’m left totally in the dark. This is the Spanish site I’m using as I’m based in Spain. Update - 24th Dec - still no idea of when the shipment will be made. All the delivery company website says is “notified”. Following response from Bon Prix - I have emailed and contacted customer services and have had no updates at all. Only that the order is being processed. 3rd Jan - still no update or any idea of when or if the shoes will arrive. Checked on Seurs website and nothing. 11th January - the shoes were lost and another order has been made on 3rd Jan.offered a new order or refund. Should have taken the refund. When checked tracking, no information whatsoever…just the same “notified” message. Tried to chat online to customer services and website link kept crashing. Emailed customer services and nothing. Terrible.
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