I placed an order with Bonprix.es on December 5, 2025. The order cost €35.96.On Monday, December 15, 2025, I received an email from both Bonprix and SEUR, the delivery company, saying that the order had been delivered.THAT WAS A LIE! I was at home all day, and there was NO delivery of my order.I then contacted Bonprix.es, using their online contact form, telling them I had not received the order. They did not reply.Over the following week, I sent an average of three such emails per day, telling them the same thing; that I had NOT received the order. They have still not replied!UPDATE #1: About four (4) hours after I submitted this review, I was contacted by a representative of Bonprix, offering to help resolve my problem. I have replied to this person with full details of my order, and I shall update this review in due course, hopefully with something positive to say about the situation.UPDATE #2: About 10 minutes after making my first update to my original review, I received an email from Bonprix saying, "Su pedido ha sido reembolsado. Su dinero se verá reflejado en su cuenta en máximo 14 días."They have refunded my money, and it can take up to 14 days for this to be reflected in my bank account.I will update this review again to let you all know whether I actually receive my refund.UPDATE #3: On Monday, December 22, I received my refund in full from Bonprix, as promised. Because of this, I have to say that once I was able to communicate with the company, they acted exactly as I would hope any responsible company would act.However, I sent emails to them via the contact form on their website. They claimed they did not receive any emails from me. They then provided me with an email that is not listed on their website. This email worked fine, but perhaps they should share it with all their other customers who have a problem!In short, Bonprix sorted out my problem promptly and fairly as soon as I was able to communicate with them. However, they do need to make it easier - a LOT easier - for customers to be able to communicate with them.John Coutts.
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