My daughter ordered 6 items of clothing. When she received the delivery it only contained 1 sweatshirt. She contacted customer service who stated they had checked CCTV and all 6 items were put in the same package. This is impossible as there is no way 6 items including 2 pairs of shoes would of fitted in the package. My daughter sent the measurements of the packaging and ring door bell footage of the parcel which both clearly evidenced that the 6 items were not received Boohoo are adamant that the CCTV is correct I dispute this as something happened to my daughters package before it was delivered. My daughter has lost money due to Boohoo’s poor customer service The next step is to seek help from citizens advice and the ombudsman hopefully the issue will be resolved I would advise anyone to stay clear of this company
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booboo-london is a fabulous new online clothing retail brand for smarter than average colourful women across the world.
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