DO NOT BUY FROM THIS COMPANY...or DEBENHAMS online, their sister company! These people are SCAMMERS. I have been waiting six weeks for a refund on a returned dress ( £90.00). The customer service email address is nonsense. I have sent several requests for help to resolve this matter and have had no response. All you get is this automated reply:
Hey!
Thanks for getting in touch!
Our Customer Service team will respond to your email as quickly as possible between the hours of 7am - 10pm UK time, 7 days per week.
Due to high volumes, it may take up to 4 days to receive a reply, however we will aim to response as quickly as possible. Need us urgently? The answer may be on our FAQ page so please check this out:
If your question is about returning an order, please log into the following link, press “view and track” and then press “return this item” next to the item you wish to return to generate a label.
Keep an eye on your Junk, promotions and spam folder for our reply - they have a habit of hiding themselves there!
This is an automatic response, please do not reply to this email - someone will respond to your email within 48 hours. Sending another message into us could mean that it takes us longer to reach you.
Despicable behaviour!
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