I ordered one item alongside another, but my order arrived in seven separate parcels, and now I’m faced with a return fee of 3.99 per parcel… that totals almost 30 euros just for returns! I decided to exercise my consumer rights and attempt to cancel the contract within 14 days as an EU resident. According to the instructions on the company’s website, I needed to email the support team, but my email bounced back because the address is invalid. I also tried contacting them through various channels like chatbots on the website, Instagram, and Facebook, but received no assistance. What kind of business operates this way?! I will be reaching out to my bank to escalate the matter. I won’t be using this service again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Boohoo.com is a UK-based online fashion retailer, aimed at 16-30 year olds.
