I reached out to the customer support team via messaging but received no response for over a week. Despite providing my new delivery address, they are still sending it to my old one, which is their mistake, and they haven't acknowledged my concerns. I wasted £30, and the delivery, which was promised within 4 days, has now exceeded a week. Therefore, my rating for the service and their support team is 1 star. I would have rated it lower if possible.
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