This service requires scrutiny. I returned two items valued at £40 and selected the gift voucher refund option. Nearly TWO MONTHS have passed, and I still haven't received my refund. They keep stating via emails and messages that they are resending the email with the gift voucher refund, yet I never receive it, despite checking countless times. Their customer support is terrible; I receive the same responses claiming they are resending the email, but I don’t get ANY. Isn't it odd that I receive their promotional emails about new deals but nothing regarding my refund? This service is truly disappointing. I do not recommend it, and if you do opt for a refund, avoid the gift voucher option.
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