I returned my order exactly as directed and even received an email from the company on 6 December confirming that my return was received. However, my return was never processed, and now I am being pursued by a payment service for €58, as if I did something wrong. I have provided all necessary proof: return confirmation, tracking information, and their own email acknowledging receipt. Yet, there is still no refund, no adequate response, and no resolution. Instead, the customer is left dealing with the stress, potential extra costs, and threats of payment deadlines — all because of their internal issues. This is highly unprofessional and unacceptable. Customers should not have to struggle to avoid paying for items that were properly returned and acknowledged. I will escalate this issue further if it is not resolved promptly. Consider carefully before placing an order here — returns clearly cannot be relied upon.
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