During my order process, I noticed an automatic addition of a delivery protection fee in my basket. I removed it, but after adding another item, I found out I was still charged £1.99 for that fee, which I did not want. I reached out to the support team on the same day via their website to ask for a refund, but despite their claimed “24 hour response time,” I never received any acknowledgment. I also tried contacting them through social media, where I initially faced automated replies. Once I got a response from a real representative who denied my refund request, I received no further communication. Additionally, my attempts to use the “Contact Us” feature on their website were equally unproductive. Overall, the communication has been very poor. I’ve received numerous promotional emails, yet no real customer support. To top it off, there have been no updates on my order since I placed it on January 6th. Five days later, all I’ve received is the order confirmation.
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