I purchased clothing for my son for Christmas in his usual size, but these pants were too small, so I wanted to exchange them for a larger size. The company extended their Christmas return policy for orders made after a certain date, but since I placed my order on that date, they refused to accept the return, even though I intended to buy the same items again. It takes an excessive amount of time to receive responses from them, and when I do, it's often a generic corporate reply. They seem to rely on time zone differences and lack any genuine customer service or empathy. Overall, a terrible experience.
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