I've been attempting to reach out through their website for weeks. I placed my order on November 13th and received an "it's on its way" email the next day. Unfortunately, I can't reply to their order-related emails, and despite sending two messages through their support page, I have received no response. Now, the tracking page indicates that the package is lost, and I'm still waiting for any update from the company. This was an order exceeding $175! I will now look into how to file a complaint against them.
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