My son ordered two items of clothing which did not fit. I sent them back the day after the delivery was received following the correct process and asking for a credit note as he intended to buy the same items again but in a different size. It has been over two weeks since the returned items were received by Boohooman (we tracked on Royal Mail). He has not received his refund and everytime we have tried to communicate with customer service we have to start from scratch providing order references/delivery dates, wait for days for a response and even when received the responses are useless. Disgraceful.
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