Disappointing experience from Chiquila to Cancun. I didn't receive any map or photo indicating where to board my bus. I waited at the designated area for public and private shuttles, but ended up searching for my own bus since I didn’t recognize the name. Thankfully, I had a contact number from the shuttle staff, which helped me find the correct location, though it was different from where I initially waited. The shuttle driver didn’t have a sign and didn’t check for other passengers who might have been in the wrong spot. I requested him to wait for me because missing the shuttle can cost $200, as I experienced on my arrival due to a flight delay. Unfortunately, he showed no concern and left without waiting. He even picked up random locals in the empty seats and charged them cash for short rides. Overall, the driver was unhelpful, and the shuttle was old, driving quickly on wet and sandy roads. I would suggest opting for larger tourist buses instead. While the support team was friendly, I would have appreciated a visual guide or map for the bus stop.
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