We arranged transportation through the service in Colombia and paid $200 for a trip from one city to another, but the driver never showed up. After waiting an hour, we reached out to the company, but they offered no assistance. Now, they refuse to refund us, claiming we should have taken a selfie to prove our wait. It feels unjust that we are being made to seem at fault when the company made a significant error! It's disappointing that they are unwilling to rectify the situation; most businesses would strive to make amends for their mistakes! Truly disheartening!
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