Our experience with the service was incredibly frustrating from start to finish. We purchased boat tickets for a trip and received a receipt but never got valid ticket confirmation. When we arrived at the dock early for our scheduled departure, the operator informed us that they do not collaborate with the service, and the tickets we bought were not accepted. We immediately reached out to the support team and were repeatedly told that the tickets had been sent, even though they were missing from all our email inboxes, including spam. Only after persistent follow-ups did they resend attachments they claimed had already been delivered. Despite this, the tickets remained unusable. The company refused to issue a refund, even though the service we paid for was not provided. We had no choice but to dispute the charge with our credit card provider. After reviewing the evidence, the credit card issuer granted a refund because the service failed to prove that valid, usable tickets were delivered or that the service was fulfilled. This situation caused unnecessary stress, wasted time, and disrupted our travel plans. Travelers should be very cautious and consider booking directly with local operators instead of relying on this third-party service.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re all about the journey.
We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations.
Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful.
Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.See more
