I would give zero stars if I could. I booked a hotel in September for one night in November but decided to cancel the same day as it stated free cancellation. They claimed the booking hadn't gone through, yet I later noticed a charge of £98.70 from the hotel. After providing all requested information, I still got nowhere. They said the booking didn't go through, so how did the hotel get my money? My emails went unanswered, and when I called, I reached an AI! I've reported this to my bank as fraud. I used to book often but will not use them again!
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