Review Time
Hi
I booked Hilton hotel room for myself my wife and son with booking.com.
I received confirmation email from booking.com for two adults only not for child.
When we reach in hotel, reception staff told me that you need to pay extra money for your child.
Then I paid extra money for change room.
Really I was disappointed.
I've had a mix of experiences with the service, but generally, the feedback from hotel management teams has been welcoming. There are some unreliable hosts who misuse the platform for their own gain, which is disappointing. It's frustrating to see some businesses operating in such a way. However, I've also had positive experiences. It's essential for living and sleeping areas to be hygienic; otherwise, spending money on a dusty environment is not worthwhile. New guests could face significant challenges, so having refund policies is crucial to protect against scams. The service could improve by conducting surprise inspections without notifying hotel owners. The booking process is easy and less stressful due to the variety of hotel prices available. Unfortunately, some business owners hide important information about their properties. For instance, if a key feature like electricity goes out, it should be clearly communicated in the advertisements. Complaints are vital for resolving issues, and refund policies are convenient. Other businesses should also implement strict policies to protect vulnerable guests. I appreciate the many honest and helpful hosts I've encountered. On the positive side, I found great accommodations with good amenities, though some hosts provided poorly maintained items. When traveling in Europe, I've generally had a good experience with the service. I haven't faced major issues, and European hosts are typically friendly. It's important for properties to disclose any age restrictions or policies relevant to guests' safety. The service doesn't run the hotels directly, which can lead to misinformation. Once, when I encountered a login issue, they promptly refunded my money due to the hotel being unprepared. It's crucial to report any problems to seek resolutions. I value the information provided about various hotels and airports. Thank you for that.
I made a payment for my hotel weeks in advance, but when I arrived on New Year's Eve, the hotel had no record of my reservation. I was forced to pay again (twice the original amount), and the service has not provided any help, stating that it is through a partner company, yet they won't disclose the name or how to reach them.
I am extremely let down by the service. They canceled my reservation citing invalid credit card details, even though they successfully deducted the full payment. Given their cancellation policy, I was refunded only 4€, and they refuse to take responsibility. I've spent hours on the phone with both my bank and the service trying to resolve this issue.
I complained about the music volume from 10 PM to 1 AM, which kept my wife and me from sleeping in our room. I wasn't seeking compensation, just hoping for measures to prevent this for future travelers. Unfortunately, the service couldn't resolve the issue with the hotel, and communication through the app was extremely difficult with no email or phone support available.
I would give zero stars if I could. I booked a hotel in September for one night in November but decided to cancel the same day as it stated free cancellation. They claimed the booking hadn't gone through, yet I later noticed a charge of £98.70 from the hotel. After providing all requested information, I still got nowhere. They said the booking didn't go through, so how did the hotel get my money? My emails went unanswered, and when I called, I reached an AI! I've reported this to my bank as fraud. I used to book often but will not use them again!
I would give zero stars if possible. The service is fine when everything goes smoothly, but they are useless when issues arise. The hotel took my money but wouldn't let me stay, and the service showed no concern. All they care about is money, and their customer service is non-existent, only reachable through a robot. I've learned my lesson—never again.
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