I made a payment for my hotel weeks in advance, but when I arrived on New Year's Eve, the hotel had no record of my reservation. I was forced to pay again (twice the original amount), and the service has not provided any help, stating that it is through a partner company, yet they won't disclose the name or how to reach them.
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Booking.com is a travel fare aggregator website and travel metasearch engine for lodging reservations.