Booking .com haven’t a clue want they are advertising. I booked a hotel in Blackpool call the Royal Alexander hotel, there was no heating , no hot water . The ceiling is falling down. .we had to sleep with our clothes on it was that cold, they said all the fan heater were already handed out to people . But they could have called the customers to let them know that that there was no heating before hand . I’m still waiting for a reply about a refund.
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